Shipping Policy

This Shipping Policy explains how orders are prepared, dispatched, and delivered. Every product qualifies for free shipping, and we cover the related customs duties and import charges associated with delivery.

Order Processing and Dispatch

Orders are dispatched within 1–3 days. This is the preparation period before a parcel begins its journey. Please review the products, quantities, recipient name, and delivery address before completing your purchase so that your order can be processed using the correct information.

If you notice an error after placing an order, contact us through the Contact page as soon as possible. We will review whether the requested correction can be made before dispatch. Changes cannot be guaranteed once a parcel has entered the delivery network.

Estimated Delivery

Estimated delivery is 6–12 days. Dispatch and delivery are separate stages: the 1–3 day dispatch period covers order preparation, while the delivery estimate relates to the parcel’s journey. Delivery estimates are provided for planning purposes and are not guaranteed arrival appointments.

Transportation interruptions, customs processing, severe weather, address issues, and other events affecting the delivery network may cause delays. If an order appears delayed or you need help understanding its progress, use the Contact page and include your order reference.

Free Shipping on Every Product

All products ship free, with no minimum order amount required. You do not need to reach a spending threshold to qualify. We do not add a separate shipping charge to your order.

Customs Duties and Related Charges

We cover the related customs duties, import charges, and associated delivery charges for your order. Customers are not required to pay additional shipping or customs fees beyond the order total.

If a delivery provider requests an unexpected payment connected with shipping, duties, or customs clearance, please contact us before paying. Include the order reference and the payment request so that we can investigate and arrange an appropriate resolution. Do not provide payment information in response to an unverified delivery message.

Order Currency

All prices and order transactions are in USD. Review the order total at checkout before confirming payment. Our free shipping and customs coverage do not depend on the value of the products in your order.

Address and Delivery Problems

Provide an accurate address and any information needed to identify the recipient. If delivery cannot be completed, a parcel is returned, or the delivery status does not match what you received, contact us for assistance. We will review the available order and delivery information with you.

If an item arrives damaged, appears incorrect, or is missing from the parcel, retain the packaging and describe the issue through the Contact page. Photographs of the parcel and affected item can help explain the problem, but please do not send sensitive personal or payment information.

Returns and Support

Our return window is 60 days following delivery. Please consult the Refund Policy and contact us for return instructions before sending an item back. Refund processing takes 5–10 days after a returned order has been received and the refund approved.

For shipping questions, address corrections, delivery concerns, or unexpected charge requests, reach us through the Contact page.