Refund Policy

We provide a 60 day return window following delivery. This Refund Policy explains how to request a return, report an order problem, and understand the refund process. It does not limit any rights that applicable consumer law gives you.

The Return Window

You may request a return within 60 days after receiving your order. Contact us through the Contact page within that window and identify the order and items you would like to return.

Please contact us before sending a parcel back. We will provide the relevant return instructions so that the parcel can be associated with your request. Do not use an address found on a shipping label as a return address unless we confirm it in the return instructions.

How to Request a Return

Include your order reference, the items involved, and a short explanation of your request. If the item is damaged, incorrect, or otherwise affected by an order problem, describe what happened. Photographs may help us understand the issue and the condition of the parcel.

Keep the item and any available packaging while your request is being reviewed. When a return is arranged, package the item carefully and follow the instructions provided. Return handling arrangements will be explained through the Contact page before you send the parcel.

Damaged, Incorrect, or Missing Items

If an item arrives damaged, differs from your order, or is missing from the delivery, contact us as soon as you identify the problem. Retain the parcel and any relevant packaging while we review the information.

We will assess the issue with reference to your order and the information you provide. Where a replacement or another remedy is appropriate, the available resolution will be explained to you. You will not be asked to accept an additional shipping or customs charge to correct an error in your delivery.

Refund Review and Processing

Once the returned order has been received and the refund approved, refund processing takes 5–10 days. We will explain the outcome of the return review and the amount being refunded.

Refunds are issued in USD through the original payment method where possible. If that method cannot receive the refund, contact us so that an appropriate alternative can be discussed and verified. Do not send full payment card details, passwords, or security codes through a message.

If you have not received an expected refund after the stated processing period, check the relevant payment account and contact us through the Contact page. Include the order reference and any refund information already provided so that we can investigate.

Free Shipping and Customs Coverage

All products qualify for free shipping without a minimum order requirement. We cover the related customs duties, import charges, and associated delivery charges. Customers do not have to pay additional shipping or customs fees beyond the order total.

If you are asked for an unexpected payment relating to delivery or customs, contact us before paying and provide a copy or description of the request. We will review the charge and the order details with you.

Cancellation Requests

If you would like to cancel or change an order, contact us promptly. We will check whether the order can still be changed before dispatch. If it has already been dispatched, we will explain the return process and the next appropriate steps rather than promise that a parcel can be recalled.

Additional Help

Orders are dispatched within 1–3 days, with estimated delivery in 6–12 days. For delivery information, read the Shipping Policy. For any return, refund, cancellation, or order concern, use the Contact page.