Privacy Policy

This Privacy Policy explains how personal information relates to browsing this website, placing an order, using an account, and contacting customer service. It also explains the choices and requests you can make concerning your information. Privacy questions can be submitted through the Contact page.

Information You Provide

When you place an order, create an account, or request assistance, we receive the information you submit for those purposes. This may include your name, email address, telephone number, billing address, delivery address, order details, account information, and the contents of your messages.

Return and refund requests may include an order reference, a description of the issue, photographs you choose to provide, and information needed to identify the relevant transaction. Please provide only the information needed to explain your request. Do not send passwords, full payment card numbers, or payment security codes through the Contact page.

Payment Information

Payment services handle the information needed to authorize purchases and process refunds through the payment method selected at checkout. Information available to us may include billing details, transaction references, payment status, and refund status. Payment services may also process information under their own privacy notices.

Information Collected During Website Use

Website operation can involve technical information such as an internet address, browser type, device characteristics, requested pages, referring information, and records of access or errors. This information can support website delivery, troubleshooting, security, and the investigation of suspicious activity.

Cookies and similar technologies support functions such as maintaining a shopping session, remembering cart contents, and recognizing account access. Embedded services may also process device or connection information when their features are used. Optional analytics or marketing technologies, where present, may involve additional information about website interactions.

How Information Is Used

To receive, process, and fulfill orders and arrange delivery.
To manage accounts, payments, returns, and refunds.
To respond to questions and communicate about an order or service request.
To maintain website functionality, diagnose errors, and address security or fraud concerns.
To maintain records needed for accounting, disputes, and applicable legal obligations.
To manage optional communications or features according to the choices and permissions that apply.

Where applicable law requires a legal basis for processing, the relevant basis depends on the activity. It may include performing a purchase agreement, taking steps at your request before a purchase, complying with a legal obligation, a legitimate operational interest, or consent where consent is required. Visiting the website does not replace consent where the law requires a separate choice.

Who May Receive Information

Information relevant to a transaction or service may be handled by providers involved in hosting, website operation, payments, delivery, communications, and technical support. For example, delivery providers need recipient and address information to transport an order, while a payment provider needs transaction information to process a payment or refund.

Information may also be disclosed when required by applicable law, in response to a valid legal process, or where necessary to address fraud, protect legal rights, or resolve a dispute. If a change in business ownership affects personal information, any transfer remains subject to applicable privacy requirements and relevant notice obligations.

Cookies and Your Choices

You can use browser controls to review, block, or delete cookies. Where the website provides a separate privacy or cookie preference tool, you can use that tool to manage the choices it offers. Blocking cookies needed for shopping or account access may prevent those functions from working as intended.

If you receive optional promotional communications, use the available unsubscribe method or contact us to request that they stop. Messages necessary to administer an existing order, refund, security concern, or service request are separate from optional promotional communications.

Retention and Security

Information is retained according to the purpose for which it is held, the status of an order or inquiry, relevant legal requirements, and the need to resolve disputes or protect legitimate rights. A deletion request may not require the immediate removal of records that must be retained for a lawful purpose.

The website uses an encrypted connection for supported website access. Security also depends on the services, devices, and accounts involved, and no online system can guarantee complete protection. Use a suitable password for any account and contact us if you suspect unauthorized use.

Your Privacy Requests

Depending on the law that applies to you, you may be able to request access to personal information, correction, deletion, restriction, portability, or an objection to particular processing. You may also have rights concerning consent, targeted advertising, or certain disclosures of information.

Submit privacy requests through the Contact page and explain what you would like us to review. We may need information to verify your identity or authority before responding. Verification should be proportionate to the request, and you should not provide sensitive identification information unless its necessity and handling have been explained. Applicable rights to contact a supervisory authority or seek another legal remedy remain available.

International Processing and Children

Providers involved in website operation or order fulfillment may process information in different countries. Where international transfers are subject to specific legal requirements, those requirements continue to apply.

If you believe that a child has submitted personal information without the necessary authorization, please contact us so that the circumstances can be reviewed. Purchases must be made by someone who can lawfully enter the transaction or by an authorized parent or guardian where appropriate.

Changes and Contact

This policy may be revised as website functions, services, or applicable requirements change. The version published here describes the current policy. Where a material change requires additional notice or consent, the relevant requirements will apply.

For questions about personal information, cookies, or a privacy request, reach us through the Contact page.