Customer Service Policy

Customer service is available through the Contact page. Use that page for questions about products, orders, delivery, returns, refunds, account access, or the policies on this website.

How to Request Assistance

Describe your question clearly and provide the information needed to identify the relevant order or issue. For an existing purchase, include your order reference, the name used for the order, and the item or delivery concern involved. For a product question, identify the product and explain which detail you would like clarified.

Do not include passwords, full payment card numbers, payment security codes, or unrelated sensitive information. If additional verification is necessary, we will explain what is needed to review your request.

Product and Purchase Questions

Please review the available descriptions, sizes, ingredients, and other product details before purchasing. If information is unclear or you need help locating it, contact us before placing an order. We will review the question using the information available for the item.

All prices and order transactions are in USD. The order total should be reviewed at checkout before you complete payment.

Order Changes and Cancellations

If you need to correct an address, change an order, or request cancellation, contact us as soon as possible. We will check the order’s processing status and explain whether the request can be accommodated. Changes cannot be guaranteed after dispatch, and a dispatched parcel may need to follow the return process instead.

Shipping and Delivery Assistance

Orders are dispatched within 1–3 days, with estimated delivery in 6–12 days. All products qualify for free shipping without a minimum order requirement. We cover the related customs duties, import charges, and associated delivery charges, so customers do not pay additional shipping or customs fees beyond the order total.

If a parcel is delayed, a delivery status appears incorrect, or a provider requests an unexpected payment, contact us with the order reference and a description of the situation. Please check with us before paying an unverified shipping or customs charge.

Problems with a Delivered Order

If an item is damaged, incorrect, or missing, keep the parcel and relevant packaging while we review the issue. Explain what you ordered and what you received. Photographs may help illustrate damage or an incorrect item. We will discuss the appropriate resolution based on the order and the circumstances.

Returns and Refunds

Our return window is 60 days following delivery. Contact us through the Contact page before sending a return so that you receive the appropriate instructions. Refund processing takes 5–10 days after the returned order has been received and the refund approved. Refunds are issued in USD through the original payment method where possible.

For details, read the Refund Policy. If an expected refund has not appeared after the stated processing period, contact us with your order reference and any refund information already provided.

Reviewing an Unresolved Concern

If a previous response has not resolved your concern, reply through the Contact page and explain which issue remains open. Include the relevant order reference and summarize any earlier communication. We will review the available information and explain the next appropriate steps. Your rights under applicable consumer law are not limited by this service process.

Feedback and Privacy

You may also use the Contact page to report unclear information or share feedback about the shopping experience. Personal information provided during a service request is handled as explained in the Privacy Policy.